TERMS AND CONDITIONS
This is a legally binding agreement that governs your relationship with the Company and may limit one or more of your substantial rights. Please read these Terms and Conditions carefully before using any LAUREL services.
Use of the Services as defined below, including purchasing and/or participating in coaching sessions, events, workshops, consulting services, or accessing any materials presented by the Company, is subject to the following Terms. These Terms apply to all Users and all other Users of the site. By purchasing or participating in Company services, accessing Company Materials, checking the box during the checkout process, or using the Site or Service, you agree to these Terms in full, including as they are amended from time to time, and acknowledge reading them.
If you do not understand or do not accept the Terms, please do not purchase these Services and do not access any of the Company's proprietary materials, as doing so constitutes your full acceptance and understanding.
1. DEFINITIONS
"Company", "we", "us", and "our" refer to Laurel Operations Management, LLC, d/b/a LAUREL, for the purposes of these Terms.
"User," "you", and "your" refer to Users, User's team members (including employees, contractors and other representatives of User and User's company), Users of the site and Users of LAUREL services, including coaching, consulting, events, and workshops.
"Materials" includes any content, whether conveyed by written, audio, digital, visual, or other means, containing Company proprietary and/or confidential information, including templates, toolkits, and other resources.
"Services" refer to all services provided by LAUREL, including but not limited to: media coaching, media training, public relations consulting, strategic communications consulting, workshops, events (both virtual and in-person), and any subscription-based or one-time offerings.
"Site" refers to laureldevelops.com, laurelmedia.co, and any official Company social media accounts to the extent that the content on such accounts is from the Company.
"Terms" means these Terms and Conditions as they are amended from time to time.
2. COMPANY SERVICES
COACHING AND CONSULTING SERVICES
LAUREL offers various tiers of media coaching and public relations consulting services, including but not limited to:
Monthly media coaching sessions
Media pitch coaching
Strategic media relations management
Public relations consulting
Communications strategy development
Executive media training
PLEASE BE ADVISED: While the company will make all reasonable attempts to staff services according to User's expectations, THE COMPANY MAKES NO GUARANTEE TO ASSIGN ANY PARTICULAR TEAM MEMBER FOR ANY SERVICE. THE COMPANY RESERVES THE RIGHT TO MAKE ALL STAFFING AND PERSONNEL DECISIONS PURSUANT TO THE COMPANY'S OWN DISCRETION AND THE AVAILABILITY AND CAPACITY OF ITS TEAM MEMBERS.
EVENTS AND WORKSHOPS
LAUREL may periodically offer events, workshops, seminars, classes, sessions, or other programs to the public, as well as to existing LAUREL clients. These may be conducted virtually or in person. LAUREL makes no guarantees regarding the specific content of or staffing for such events but shall make a good faith effort to deliver the content described upon registration for the event.
Pricing and Registration: Admittance to events will cost the amount set forth in the advertisement for such event. All registrations are final and non-refundable unless otherwise stated by LAUREL. All tickets are non-transferable unless otherwise stated by LAUREL.
SERVICE MODIFICATIONS
We may make changes to any Service, or to the applicable prices for any such services, at any time, with reasonable notice when practical. The materials on the Site with respect to services may be out of date, and we make no commitment to update the materials on the Site with respect to such services immediately upon any changes.
3. ADDITIONAL TERMS AND CONDITIONS
The following terms also govern and apply to your use of the Site and Services, and they are incorporated in these Terms by this reference:
LAUREL Privacy Policy
Event-specific terms and conditions (when applicable)
Service-specific agreements (when applicable)
Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site. By accessing the Site and/or using the Services, You agree that You have read and agree to abide by these additional terms.
4. USER RESPONSIBILITIES
You understand that your failure to meet the requirements set forth in this section will likely impair your ability to access, participate, and benefit from the Services at no fault of LAUREL.
Tools to be Provided by You: You understand and agree that your participation in the Services will require you to have access to certain tools, including access to the internet, a computer, and/or a cellular device. You further understand that you may be required to provide information and documentation to LAUREL that may be required by us to effectively perform our services.
Technological Skills: You understand and agree that LAUREL is a modern institution and that basic technological aptitude is necessary to interact with the Company and to access and participate in the Services. Such aptitude includes the ability to access the internet, download documents, access and navigate social media and email, and access and navigate remote communication platforms.
Personal Effort: You understand that your success with the services is dependent upon your level of participation and implementation of the strategies provided. In order to get the most out of the Service, you must work to implement the tools and strategies learned throughout the Service, and make considerable efforts toward your own professional development. You are responsible for requesting support from LAUREL staff when needed.
5. GENERAL PAYMENT TERMS
Payment Date: For monthly services, the Company will bill User monthly on the same day, beginning on the date of their service commencement (the Monthly Payment Date). If the Monthly Payment Date is on the 29th, 30th, or 31st, then upon reaching a month which does not contain the applicable date, the Monthly Payment Date shall default to the last day of the month and revert to the original payment date thereafter.
One-time or lump sum payments will be due as set forth in the specific service agreement or event registration.
Late Payment Fee: If any fee outlined in this Agreement remains unpaid after the fifth business day following its due date, LAUREL reserves the right to assess a penalty fee of ten percent (10%) of the payment due at its own discretion. We reserve the right to restrict your access to the Services, or terminate your participation in the Services unless and until all outstanding fees and assessed penalties are paid in full. If your fees remain unpaid 30 days after the initial due date, your account will be referred to our collections agency.
Payment Security and Chargebacks: To the extent that User provides the Company with credit card information for payment, the Company is authorized to charge User's credit card for any unpaid charges on the dates set forth herein. User shall not make any chargebacks to Company's account or cancel the credit card that is provided as security without Company's prior written consent. User is responsible for any fees associated with recouping payment on chargebacks and any collection fees associated therewith.
6. REFUNDS, CANCELLATION AND AUTO RENEWAL
No Refunds Policy: If you have purchased services or registered for an event, you will not receive a refund upon cancellation. LAUREL will issue NO FULL OR PARTIAL REFUNDS under any circumstances for your cancellation of your participation in any Service. You may elect to cease participation in ongoing services; however, please note your cancellation will not extinguish your obligation to pay any outstanding fees.
Cancellation of Monthly Services: For month-to-month services, you may cancel future services for any reason with seven (7) calendar days notice prior to the billing for the next service period. If you fail to provide seven days notice, your request may not be received and/or processed prior to the next billing period, and you may be charged for this period. Such charges will not be refundable, but you will retain access to the Services through the purchased period.
To cancel your monthly services, email info@laureldevelops.com with your request.
LAUREL Initiated Cancellation: LAUREL may cancel your Services at any time for any reason by providing written notice to you. In the event that we cancel your services, we will provide a prorated refund of fees to be calculated based on the time left in the service period for ongoing services only.
Auto Renewal: Monthly services will automatically renew in monthly increments unless cancelled in accordance with these terms. Upon the first day of the renewed term, we will process your payment method for the same service fee.
7. PHOTO AND VIDEO RELEASE
By participating in any Service or event, You understand that portions may be recorded in video and audio and/or captured in still and/or digital photographs by the Company. You agree that the Company and its assigns have the right and permission to use such recordings and photographs for any purpose without further compensation, permission, or notification to You.
8. IN-PERSON EVENTS
Unless expressly stated otherwise in the registration for the specific in-person event, all in-person events must be attended in person and will not be live-streamed. You are required to make your own travel arrangements to the events.
We reserve the right to request emergency contact and medical information from you for in-person events. YOU UNDERSTAND THAT THE COMPANY RESERVES THE RIGHT TO CANCEL YOUR PARTICIPATION IN AN EVENT IF YOU FAIL TO COMPLY WITH THIS REQUEST.
9. SERVICE ALTERATIONS
Company reserves the right to make reasonable alterations to Services or events. Such alterations may include, but are not limited to: replacing activities as necessary to maintain the quality and integrity of the service experience. You understand that the schedules, itineraries, or elements of Services may be subject to alteration without prior notice due to circumstances beyond our control.
10. TERM
The term of this Agreement shall begin on the date of first payment for the Services and continue until you or we terminate your services in accordance with these terms.
11. NO GUARANTEES
The Company does not guarantee any specific outcomes from the Services. Comments or statements the Company may have made about potential outcomes of participation in Services are expressions of our general opinion only. We make no guarantees other than that the Services shall be provided to you in accordance with this Agreement. You acknowledge that we cannot guarantee any specific results, media placements, or coverage, as such outcomes are based on numerous factors (including, but not limited to, your participation, market conditions, and media landscape changes) that cannot be controlled by us.
12. PROFESSIONAL RELATIONSHIPS AND PRIVACY
No Legal Services: You understand that Company's employees and contractors are not acting in the capacity of attorneys and no statements or information made shall be construed as legal advice.
Professional Confidentiality Standards: While LAUREL does not provide attorney-client privilege, we maintain strict professional confidentiality standards that are fundamental to our business operations. All client information, strategies, business plans, competitive intelligence, media relationships, campaign details, and any other confidential or proprietary information shared during our professional relationship will be treated with the utmost confidentiality.
Competitive Engagements: LAUREL maintains the right to work with companies that may compete with you in the marketplace. However, we implement strict information barriers and confidentiality protocols to ensure that:
No client's confidential information, strategies, or proprietary materials are ever shared with competitors
Each client engagement is managed with complete confidentiality and independence
All client information remains separate and protected
Team members working on competing accounts maintain professional discretion and follow internal confidentiality protocols
Information Security: LAUREL employs industry-standard practices to protect client confidential information, including secure file storage, limited access protocols, and confidentiality agreements with all team members and contractors.
13. CONFIDENTIALITY
(a) User Information: Any of your information and data of a confidential nature, including but not limited to any and all business, marketing, strategic, or proprietary information ("Confidential Information"), shall be treated by Company in the strictest confidence and not disclosed to third parties or used by Company for any purpose other than for providing you with the services specified hereunder without your express written consent, other than to comply with law.
(b) Company Information: User agrees to keep confidential any Confidential Information shared by Company in the Services. Any Confidential Information shared by Company, its employees or contractors is confidential, proprietary, and belongs solely and exclusively to Company. User agrees not to copy, disclose, reveal or make use of any Confidential Information. User understands and agrees that LAUREL's proprietary content, materials, and methodologies are for use only during the term of User's participation in Services.
(c) Violations of Confidentiality: User agrees that if User violates or displays any likelihood of violating this section, the Company will be entitled to injunctive relief to prohibit any such confidentiality violations.
14. INDEPENDENT CONTRACTORS
These Terms and Conditions shall not render Company an employee, partner, agent of, or joint venturer with the User for any purpose. Company is and will remain an independent contractor in its relationship to the User. Company shall retain sole and absolute discretion in the manner and means of carrying out the activities and responsibilities under these Terms and Conditions.
15. OWNERSHIP OF INTELLECTUAL PROPERTY
User agrees that the Services contain proprietary content that is owned solely by Company and/or its licensors and is protected by copyright, trademark, and any other applicable intellectual property laws ("Intellectual Property"). Company retains the sole right to use, reproduce, and distribute Intellectual Property throughout the world in any and all media. Company grants User a license to use the Intellectual Property solely for User's own noncommercial purposes. User agrees that it has no right to create derivatives of, share, reproduce, distribute, modify, translate, post, license, sell, loan or otherwise exploit the Intellectual Property, whether commercially or non-commercially.
16. REPRESENTATIONS AND WARRANTIES
(a) Company’s Warranties: Company represents, warrants and covenants that, Company has full authority to enter into these Terms and Conditions and all of the Services, whether performed by Company or any of its subcontractors, will be rendered using sound, professional practices and in a competent and professional manner by knowledgeable and qualified personnel. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED THROUGHOUT THESE TERMS, THE COMPANY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED.
(b) User’s Warranties: User represents, warrants and covenants that User has full authority to enter into these Terms and Conditions and has or will obtain, during all times relevant hereunder, all of the necessary consents, rights, licenses, clearances, releases or other permissions to lawfully consummate the transactions and lawfully discharge, in all material respects, each and every of User’s obligations or duties set forth hereunder, whether performance is due now or hereafter during the Term.
17. LIMITATION OF LIABILITY
(a) IN NO EVENT SHALL COMPANY HAVE ANY LIABILITY TO USER FOR ANY LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
(b) IN NO EVENT SHALL COMPANY'S LIABILITY TO USER EXCEED THE FEES PAID BY USER UNDER THESE TERMS, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY.
(c) USER WAIVES, RELEASES, AND DISCHARGES THE COMPANY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AND AGENTS, FROM ANY LIABILITY FOR ANY DEATH, DISABILITY, ILLNESS, PERSONAL INJURY, PROPERTY DAMAGE, PROPERTY LOSS, OR ACTIONS OF ANY KIND WHICH MAY OCCUR TO USER DURING SERVICES OR EVENTS.
(d) USER WAIVES, RELEASES, AND DISCHARGES THE COMPANY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AND AGENTS, FROM ANY LIABILITY, INCLUDING BUT NOT LIMITED TO, LIABILITY ARISING FROM THE NEGLIGENCE OR FAULT OF THE PERSONS RELEASED, FOR ANY DEATH, DISABILITY, ILLNESS, PERSONAL INJURY, PROPERTY DAMAGE, PROPERTY LOSS, OR ACTIONS OF ANY KIND WHICH MAY OCCUR TO USER DURING A PROGRAM. USER INDEMNIFIES, HOLDS HARMLESS, AND PROMISES NOT TO SUE THE COMPANY OR RELEASED PERSONS FROM ALL LIABILITIES OR CLAIMS MADE BECAUSE OF PARTICIPATION IN A PROGRAM, WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE.
(e) USER ATTESTS THAT HE OR SHE IS VOLUNTARILY PARTICIPATING IN ALL THE ACTIVITIES WHICH MAY BE INVOLVED IN AND RELATED TO A PROGRAM. USER FURTHER ACKNOWLEDGES THAT THE SERVICES PROVIDED AT A PROGRAM, AS WELL AS CERTAIN OPTIONAL ACTIVITIES OFFERED BY ASSOCIATED VENUES, MAY BE INHERENTLY DANGEROUS OR CARRY SOME INHERENT RISK, INCLUDING BUT NOT LIMITED TO YOGA SESSIONS, HIKING, WATER SPORTS, ADVENTURE ACTIVITIES, AND OTHER PHYSICAL ACTIVITIES. THESE ACTIVITIES CAN BE STRENUOUS AND MANY OCCUR IN THE NATURAL ENVIRONMENT AMONG WHICH MAY EXPOSE USER TO NATURALLY OCCURRING HAZARDS. USER REPRESENT THAT USER HAS SUFFICIENT PHYSICAL STRENGTH, HEALTH ABILITY, AND EXPERIENCE TO PARTICIPATE IN ANY PROGRAM ACTIVITY AND WILL NOT PARTICIPATE IN ANY ACTIVITY WHERE USER DOES NOT BELIEVE ITSELF TO HAVE SUFFICIENT PHYSICAL STRENGTH, HEALTH, ABILITY, AND EXPERIENCE TO SAFELY PARTICIPATE.
USER UNDERSTANDS THAT, WHILE REASONABLE PRECAUTIONS HAVE BEEN TAKEN TO PROMOTE SAFETY, NOT EVERY SITUATION CAN BE CONTROLLED. THEREFORE, USER EXPRESSLY ASSUMES ANY AND ALL OF THE RISKS OF PARTICIPATING IN A PROGRAM AND AGREES TO INDEMNIFY, HOLD HARMLESS, AND PROMISES NOT TO SUE COMPANY OR ANY PARTY OR ENTITY CONDUCTING A SPECIFIC EVENT OR ACTIVITY ON BEHALF OF COMPANY AND RELEASES THOSE PARTIES FROM ANY AND ALL LIABILITIES OR CLAIMS MADE AS A RESULT OF USER’S ATTENDANCE AND PARTICIPATION IN A PROGRAM. UNDER NO CIRCUMSTANCES WILL COMPANY BE HELD LIABLE FOR USER’S INJURY, ILLNESS, DEATH, OR ANY LOSS OR DAMAGE TO USER’S PERSONAL BELONGINGS RESULTING FROM USER’S PARTICIPATION IN A PROGRAM.
(f) SHOULD USER REQUIRE EMERGENCY MEDICAL TREATMENT AS A RESULT OF AN ACCIDENT OR ILLNESS ARISING DURING USER’S ATTENDANCE AND PARTICIPATION IN A PROGRAM, USER CONSENTS TO SUCH TREATMENT AND AGREES TO BE FINANCIALLY RESPONSIBLE FOR ANY MEDICAL OR LEGAL BILLS THAT MAY BE INCURRED AS A RESULT OF EMERGENCY MEDICAL TREATMENT. USER AGREES THAT IF USER HAS ANY MEDICAL OR PSYCHOLOGICAL CONDITIONS THAT MAY HAMPER USER FROM FULLY AND HEALTHFULLY PARTICIPATING IN A PROGRAM ACTIVITY, COMPANY RETAINS THE RIGHT TO ASK THAT USER NOT PARTICIPATE IN SUCH ACTIVITY AND WILL HAVE NO OBLIGATION TO MAKE AND FULL OR PARTIAL REFUND FOR THE PROGRAM.
(g) USER UNDERSTANDS THAT FROM TIME TO TIME, THE COMPANY MAY PARTNER WITH A THIRD PARTY TO PERFORM THE SERVICES AND CONDUCT CERTAIN PROGRAMS. IN NO EVENT SHALL COMPANY HAVE ANY LIABILITY TO USER FOR ANY HARM TO USER OR USER’S PROPERTY AS A RESULT OF THE CONDUCT OF SUCH THIRD PARTY.
18. GOVERNING LAW AND VENUE
These Terms and Conditions shall be construed in accordance with, and governed by, the laws of the State of Minnesota. The exclusive venue for any court proceeding based on or arising out of these Terms and Conditions shall be the appropriate court in Minnesota. The parties agree to attempt to resolve any dispute through good faith negotiation before pursuing legal remedies.
19. AMENDMENT
We reserve the right to update or amend any portion of our Site and Services, including these Terms and Conditions, at any time. We will post the most recent versions to the Site. Such amendments are effective immediately upon notice to User by our posting the new Terms and Conditions on the Site. Any use of the Site or Services by User after being notified means User accepts these amendments.
20. NOTICES
Unless otherwise indicated, all notices, requests, demands, and other communications under these Terms and Conditions shall be in writing and properly addressed to info@laureldevelops.com or to User at User's email address provided at the time of service purchase.
21. FORCE MAJEURE
The Company shall not be liable for any costs, loss, or damages due to delay or nonperformance under this Agreement arising out of causes beyond the Company's control which are results of acts of God, governmental action, war, invasion, natural disaster, outbreak or pandemic, or widespread communication, internet, or power failure.
22. SEVERABILITY
If any term, provision, covenant, or condition of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of these Terms and Conditions shall remain in full force and effect.
23. ENTIRE AGREEMENT; WAIVER
These Terms constitute the entire agreement between the parties pertaining to the subject matter contained and supersedes all prior and contemporaneous agreements, representations, and understandings of the parties. No waiver of any of the provisions of these Terms and Conditions shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.
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Questions about these LAUREL Terms and Conditions?
Email us at info@laureldevelops.com
Updated: July 2025